Privacy Policy

A legal disclaimer

The explanations and information provided on this page are for general informational purposes only and do not constitute legal advice. We recommend you seek legal guidance to ensure your Privacy Policy complies with all applicable laws in your jurisdiction.

introduction

B & B Heating (London) Ltd respect your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website.

information we collect

Since our website is informational only, the main way we collect personal data is through contact forms. The information you may provide includes:

Name
Email address
Phone number (if provided)
Any additional details you choose to share in the message field

We do not process payments or take online orders through this website.

We may also collect limited technical information automatically through Wix, such as:

IP address
Device and browser type
Pages visited on our site

Cookies and tracking technology

Our website is hosted on the Wix.com platform. Wix uses cookies and similar technologies to ensure the website functions properly, provide a secure experience, and analyse performance.

Types of cookies may include:

Essential cookies – required for security and site operation
Analytics cookies – help us understand visitor activity (e.g., pages viewed, time on site)
Functional cookies – remember user preferences
Marketing cookies – only if we enable third-party tools such as Google Analytics or Facebook Pixel

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how our site functions.

How we use your information

We use the information you provide solely for the following purposes:

Responding to your enquiries
Providing information about our services
Improving communication with you

We do not sell, rent, or trade your information to third parties.

Sharing of information

We may share your information only in the following limited circumstances:

When required to do so by law or regulation
To comply with a legal process
To protect our legal rights

Data storage and security

We take reasonable technical and organisational measures to protect the information you provide from unauthorised access, disclosure, alteration, or destruction.

Your rights

Depending on your location, you may have rights under applicable data protection laws, such as:

The right to access the personal data we hold about you
The right to request correction or deletion of your data
The right to restrict or object to certain processing activities

To exercise these rights, please contact us at the email address below.

Minors

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If we learn we have collected data from a minor, we will delete it promptly.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “25/09/2025” date.

Contact us

If you have any questions or concerns about this Privacy Policy, please contact us:

B & B Heating (London) Ltd
Email: james.brown@bbheating.co.uk
Phone: 07568355661